Arctom Chemicals LLC
- Phone number
- 5 WESLEY STREET
- United States
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Founded in 2017, Arctom Chemicals is a leading supplier and manufacturer of research chemicals to pharmaceutical companies, universities, biotech companies, healthcare industries, contract research organizations etc. We carry wide range of products including building blocks, advanced intermediates, amino acids and peptides, catalysts and ligands, natural products, nucleosides, nucleotides etc.
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Returns, refund and Restocking:Products may only be returned by prior written authorization from Arctom Chemicals. Arctom Chemicals accepts no responsibility for products returned without prior written authorization. All requests for adjustments must be made within 30 days from the invoice date.
A restocking charge of 30% of the invoice price will be made on returns and the clients have to pay for all the shipping charges, unless an error was made by Arctom Chemicals.
For any products of customer synthesis, contract synthesis or backorder, no return will be accepted.
Claims for Shortages or Damage in Shipment:
All claims concerning a delivery must be made by the customer within 48 hours after customer receives that delivery. The carrier that delivers the product to the customer is responsible for any and all shortage and damage while in transit. If the customer receive a damaged product or experience shortage, customer should make a claim according to the following procedure:
1. Shortage: Re-inspect shipping container and packing materials carefully before disposing of them. Check to be sure that missing items were not removed prior to complete unpacking. If there is a shortage, notify the carrier immediately.
2. Damage: Contact local office of the delivering carrier immediately and request that carrier's inspector examine damage product(s) and issue inspection report. Shipping container and packing material must be retained until inspected.
After inspection, forward the inspection report and the damaged product(s) prepaid to Arctom Chemicals. Arctom Chemicals will handl